OUR WORKSHOPS

Learn from the best in class, COMET Group International. We give you the best- in- class seminars and training workshops in all basic or advanced professional management and technical trade occupations in:-

It is our desired goal and commitment to improve your organization along with employees’  individual capability, organizational capacity, commitment, and overall performance that espouses and engenders creativity, innovation, motivation, team spirit, independence, development, profitability and growth.

Here are a few examples of the training classes we provide

DELIVERING QUALITY LEARNING

 

Service providers are obligated to provide and deliver efficient, effective, timely, consistent, equitable non-discriminatory, standardized services to each and every customer regardless of creed or race. We are what we project and never get a second chance to make a first impression. It is therefore imperative that an educational and training services provider deliver the services right the first time. Continuous improvement in service provision and delivery is the key to success, growth and development of any organization. At C.G.I. we are committed to designing, developing and delivering best-in-class training that will not only meet your needs as our clients, but will improve your services and the bottom line.

A major portion of this training will focus on employees’ personal attitudes before, during and after service delivery. The training will review how to communicate effectively with customers, both in person and over the telephone as well as electronic communication ethics. To deliver quality customer service, providers must cultivate and exhibit a friendly and courteous attitude that exemplifies politeness, friendliness and service with a smile at all times. Quality customer service is not an act; it is a learned behavior that enhances and promotes the nature and type of services being provided.

ETHICS IN THE WORK PLACE

 

This training is comprehensive and covers the definition of ethics --individual, professional, organizational and business ethics. It reviews personal values and conduct, myths and misconceptions, culture, traditions and diversity issues. Participants will learn how to navigate the narrow confines of ethical, moral and/or unethical behaviors in the work place including issues of quid pro quo and sexual harassment. From the Age of Patronage to today’s contemporary Equal Employment Opportunity Commissions’ Merit System rules, ethics in the workplace has and will continue to be a contentious dominating employment issue that sometimes defines an organization, its people and moral standing in the community.

Entry level employees, supervisors and mid-managers are encouraged to attend this training --especially, those with functional responsibility for evaluating, reviewing and/or disbursing merits, contracts and, rewards, financial remunerations to employees, government regulators, in-house-support-staff or outside contractors. Participants will learn what constitutes appropriate and inappropriate ethical behaviors, including the receipt of gifts, the encouragement of possible acts of bribery and corruption, how to handle unwelcome sexual advances, sexual harassment and/or its complaints.

PROFESSIONALISM & ETHICS IN THE WORKPLACE

 

Professionalism in the workplace is the ability of an individual, group or team to act and behave in a way that exemplifies good conduct and behavior that adds value, prestige and integrity to the entity or to the organization. It lends respectability and dignity, and serves as a benchmark with which a person, profession, service, or performance is judged.

Participants will learn how to take ownership of work and gain valuable insight into what makes a great employee and a true professional.

Topics that will be covered include interpersonal skills, verbal and non-verbal communications, development of self-esteem, loyalty, media and public perception, personal and corporate responsibility, etc.

TEAM BUILDING AND EFFECTIVE LEADERSHIP

 

Teamwork is important in any organization. There is strength in unity. There are different types of teams which include but may not be limited to Functional Teams, Cross-Functional Teams, Self-Managed Teams ("Semi-Autonomous Work Groups"), Virtual Teams. Interaction (positive or negative) among team members is critical to assigned task completion. The skills, knowledge, abilities and mastery of relationship-building and ability to get along among members will determine how successful a team can be. Team leadership and different types of leaders and leadership styles will be examined –especially why leaders don’t practice what they have learned.

Participants will learn basic differences between groups and teams, the key characteristics of effective leaders, attributes of good leadership, team as leader, role of team members, effective teams and members, how to use each team member as a resource to achieve set goals and objectives, building alliance, the concept of win-win, and how to drive change in an organization, using role play exercises

WORKPLACE CONFLICT

 

The only place there is no conflict and/or violence is in the state of Utopia. Conflict is part of life and may sometimes be good for changing the organization. Violence on the other hand can be avoided. Conflict is present either at work with fellow employees and/or supervisors, or at home when dealing with family regarding substantive or non-substantive issues. However, while functional conflict in the form of competition is encouraged on the job, dysfunctional conflict is unacceptable at work. Managing such conflict in order to prevent its escalation into violence is important to any organization. Conflict and workplace violence affect organizations’ bottom lines and negatively impact productivity and growth. Conflict and workplace violence affect the work environment by lowering productivity, decreasing team-output, and increasing production costs due to delays.

WORKPLACE VIOLENCE

 

Violence in the work place is not acceptable; there should be zero tolerance of violence in the workplace and therefore conflict must be de-escalated before it results in violence. A policy indicating zero tolerance must be clearly stated and reiterated in the personnel rules and should be given to new hires. This notice should be reiterated to employees during periodic training; while a reporting mechanism is put in place to discipline violators. Through role--playing, this training teaches what is defined as conflict and how to manage it; it will review using practical simulations how to de-escalate conflict. Participants will learn how to identify different personalities, control emotions and positively deal with anger aggressive personalities. Practical suggestions through role--playing will illustrate how to manage conflict and prevent workplace violence.

WATER QUALITY MANAGEMENT 

C.G. I. Exists To Promote The Value Of Lifetime Learning